Why we’re writing
Since mid-October, reports of false macro bans have grown—particularly for legitimate players with sustained high-APM manual inputs or lawful, non-standard hardware (e.g., foot pedals). Too often, successful reversals appear driven by public escalation rather than the appeal flow. This erodes trust in enforcement and hurts fair players.
Seven practical commitments
- Reserve automated enforcement for only the highest-confidence cases, and end boilerplate appeal replies. If confidence is below the top threshold, use a second-look path and provide meaningful, category-level feedback so players know what behavior raised concern and what to change next time—without revealing detection methods.
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Appeal transparency & SLA.
Respond within
7 days, or provide a timestamped queue position and ETA until resolution. - Evidence acceptance and acknowledgment. When players submit long-form context (e.g., full-session video), confirm it was received and record that it was considered in the decision.
- Automatic pro-rata credits on overturn. If access was denied during paid time and the sanction is overturned, credit the unused portion automatically.
- False-positive audits & reporting. Publish quarterly summaries of overturned macro bans and concrete system improvements.
- Guidance protecting legitimate inputs. Publish a short policy clarifying that legitimate high-APM manual play and lawful non-standard input hardware are permitted, and outline how they’re distinguished from automation.
- Clear escalation path for ambiguous cases. Offer a predictable second-look route (with contact + timeframes) when indicators are borderline.
Our ask
We support strong anti-cheat. We also support fair process and dignity for legitimate players. We invite Jagex to adopt these safeguards and restore confidence.